Your Safety
Your comfort and well-being are very important to us. Prior to receiving your service, please inform us of any medical conditions including pregnancy, hypertension, injuries, allergies, sun exposure, disabilities or illnesses. Talking with your Fresh Faces Rx provider will help customize your service to ensure your maximum safety and benefit.  Our location is wheelchair accessible.
Scheduling
We recommend that you schedule your next service prior to leaving the office. We offer a 10% prebooking discount on your next service when you schedule at check out. Save money and stay on track with your treatments.
Tips
As this is a medical office we don’t accept tips. We love word-of-mouth referrals and our business depends on it! Your honest reviews on Yelp, Google and Facebook also really help. Â
Punctuality
We request that you arrive 10 minutes prior to your scheduled appointment time. We do our best to stay on time, but we understand snafus happen. When booking services at Fresh Faces Rx, your appointment is scheduled with a provider whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our company policy offers you two options: 1. You may opt to shorten your treatment 2. You may prefer to reschedule your appointment at a more convenient time, however, depending on the circumstances, a cancellation charge will be incurred.
Cancelations
We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours’ notice of cancellation. Failure to do so will result in a $50 cancellation fee. It’s simple: our online scheduling system allows you to cancel up to 24 hours prior to the appointment. You can also call 503-880-5755.
Refunds
Products & Services are not refundable. All services purchased will expire 1 year after first session is redeemed. Gift cards expire one year after purchase.
Grievance
If you are unhappy with your service, please request to meet with the Medical Director. We are deeply committed to outcomes and patient satisfaction and we will do our best to make things right.
Privacy
Fresh Faces RX respects your privacy and is committed to protecting and securely managing all of the personal information that you choose to share with us. During your online visit, you may be required to share personally identifiable information, such as your first and last name, physical address, telephone number or e-mail address. Fresh Faces RX collects this information in order to facilitate the delivery of services and/or the completion of an order. Fresh Faces RX will not sell, share, or rent your personally identifiable information to third parties in ways different from what is disclosed in this statement.
Gift Cards
Redeemable at Fresh Faces Rx locations for in-office treatment and skincare purchases. Gift cards cannot be exchanged or redeemed for cash. Other restrictions may apply.
Medical Disclaimer
Medical information provided by any member of the staff at Fresh Faces Rx in the absence of a visit with a healthcare professional, must be considered as an educational service only. The information posted should not be relied upon as a medical consultation. This mechanism is not designed to replace a health care professional’s independent judgment about the appropriateness or risks of a procedure for a given patient. We will do our best to provide you with information that will help you make your own health care decisions; however, any and all educational guidance contained in this, or any, email sent by Fresh Faces Rx about ANY procedure offered by our clinic, is NOT medical advice, nor should it be construed as such. You should immediately request a consultation with one of our health care providers to get an independent evaluation of your specific case.
HIPPA
At Fresh Faces Rx, we are committed to safeguarding the privacy and confidentiality of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) regulations. This HIPAA Privacy Policy outlines our practices regarding the collection, use, and disclosure of PHI.
Collection of PHI: We collect PHI only as necessary to provide our services or as required by law. This may include information such as your name, contact details and medical history.
Use of PHI: Your PHI is used solely for the purpose of providing you with quality elective medical aesthetic services, including consultation, treatment and payment processing. We may also use your PHI for other purposes permitted or required by law, with your authorization.
Disclosure of PHI: We may disclose your PHI to healthcare providers, insurance companies, and other entities involved in your healthcare, as necessary for treatment or payment. We may also disclose PHI for public health activities, law enforcement purposes, or as required by law.
Protection of PHI: We maintain administrative, technical, and physical safeguards to protect your PHI from unauthorized access, disclosure, alteration, or destruction. Our employees are trained to adhere to strict privacy policies and procedures.
Patient Rights: You have the right to access and request restrictions on the use and disclosure of your PHI. You also have the right to receive an accounting of disclosures and to request confidential communication of your PHI.
Compliance: We are committed to complying with HIPAA regulations and regularly review and update our policies and procedures to ensure compliance.
Contact Us: If you have any questions or concerns about our HIPAA Privacy Policy or the handling of your PHI, please email us at info@freshfacesrx.com.
By using our services, you agree to the terms of this HIPAA Privacy Policy. We reserve the right to amend this policy at any time, and any changes will be posted on our website.
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HOURS
PORTLAND
9am-6pm Daily
LAKE OSWEGO
Monday - Friday: 9am - 5pm